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Damaged Sign Policy | Warranty & Claims Process

Damaged Sign Policy – Warranty & Claims Process

In the unfortunate event that your item arrives damaged during transit, your purchase is covered under Australia Post Insurance up to $100, which is included in your order. If your delivery was via Aramex, separate claim procedures apply.

Claims for Damaged Items via Australia Post

To process a claim for damaged goods with Australia Post, please follow these steps:

  1. Retain All Packaging Material
    Keep all original packaging. These must be presented at the Post Office along with the damaged item for inspection.

  2. Take Photos
    Photograph the damaged sign clearly, plus the packaging from all angles.

  3. Contact Us
    Notify us as soon as possible via the contact form on our website: www.cprsigns.com.au.
    Include your order details and photos of the damage.

  4. Visit the Post Office
    Take the damaged sign and packaging to your nearest Post Office and advise that you are lodging an insurance claim for a damaged parcel.

  5. Lodge the Claim
    The recipient (the addressee) must lodge the claim personally.
    Photo identification such as a driver’s licence is required.

  6. Request a GREEN PM26 Form (if needed)
    If your Post Office directs you to a corporate office, request the GREEN PM26 Form. All Australia Post outlets have access to this form.

  7. Complete the Form and Provide Tracking
    Fill out the PM26 form and include your tracking number. This links the claim to CPR Signs’ account so the refund is issued correctly.

  8. Packaging Review by Australia Post
    Australia Post will assess the damage and packaging. Our packaging process is pre-approved, so claims cannot be rejected on packaging grounds.

  9. Receipt and Reference Number
    The Post Office will hold the damaged goods. You will receive a receipt and reference number.

  10. Provide Us the Receipt and Reference Number
    Send us a copy of the receipt and reference number, and we will process your replacement sign immediately.

Claims for Damaged Items via Aramex

If your order was delivered by Aramex, please follow these steps:

  1. Retain All Packaging Material
    Keep all packaging materials, as they may be required for claim verification.

  2. Take Photos
    Photograph the damaged sign and packaging.

  3. Contact Us Within 24 Hours
    Use the contact form at www.cprsigns.com.au.
    Call us immediately on 0430 011 297 to report the damage.
    Aramex requires claims to be submitted within 24 hours of delivery. Claims made after this period may not be accepted.

  4. Lodge the Claim
    Once we receive your notification and photos, we will guide you through the Aramex claims process.

Legal Disclaimer

We are not responsible for delivery delays caused by Australia Post, Aramex, or other couriers.
Delivery times are estimates and may be affected by factors beyond our control, including weather or operational issues.

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